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Privacy Policy

Last Updated: August 1, 2024

1. Introduction

Welcome to NavoAI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services via SMS (collectively, the "Service").

2. Information We Collect

We collect information that you voluntarily provide to us when you register for the Service, including:

  • Personal Information: Name, email address, phone number, and account credentials.
  • Message Data: The content of the SMS messages you send to and receive from our AI assistant to provide the core functionality of our Service.
  • Payment Information: Processed securely via our third-party payment providers (e.g., Stripe). We do not store full credit card numbers on our servers.
  • Usage Data: Information automatically collected when using our Service, such as IP addresses, browser types, and usage timestamps.

3. How We Use Your Information

We use the collected information for various business purposes, including:

  • To provide, operate, and maintain our Service.
  • To process your transactions and manage your subscription.
  • To generate AI responses based on your inputs and custom instructions.
  • To communicate with you regarding updates, support, and promotional offers.
  • To detect, prevent, and address technical issues or fraudulent activity.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers (such as OpenAI for processing text, Stripe for billing, and Twilio for SMS delivery) strictly for the purpose of operating our Service. These third parties are bound by strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the right to access, update, or delete the personal information we have on you. You can manage your account data directly from your dashboard or contact us for assistance.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@navoai.com.